Last updated: 12 November 2026
This policy explains your right to cancel an online order and what to do if an item is faulty. It does not affect your statutory rights as a consumer.
Your 14-day right of withdrawal
As a consumer buying online, you may withdraw from your purchase within 14 days of the day you, or a person you name, receive the goods, without giving a reason.
To withdraw, tell us clearly before the 14 days end: email info@royalsmoke.cy with your name, order number and the items you are returning. You can use the model wording below, but it is not required.
“I hereby give notice that I withdraw from my contract for the sale of the following goods: [items], ordered on [date] / received on [date], order number [number]. Name, address, date.”
Items that cannot be returned once opened
For health protection and hygiene reasons, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery. This covers e-liquids, nicotine shots, flavour concentrates, disposable vapes, prefilled and refill pods, replacement pods and coils, and devices whose mouthpiece or seal has been opened. Unopened items in their original sealed packaging can be returned.
How to return an item
- Send the goods back, or bring them to our store at Agiou Andreou 117, Limassol 3036, within 14 days of telling us you are withdrawing.
- Items must be unused, complete and in their original packaging.
- You pay the cost of returning the goods, unless the item is faulty or we sent the wrong item.
Refunds
We refund the price of the returned goods and the standard delivery cost you paid within 14 days of receiving your withdrawal notice. We may wait until we have received the goods back, or proof that you have sent them. Refunds are made to the card you paid with.
Faulty or wrong items
If an item is faulty, damaged on arrival or not what you ordered, email info@royalsmoke.cy or call +357 99 870 857 as soon as possible with your order number and a photo. Under Cyprus consumer law you have a legal guarantee for goods that are not in conformity with the contract. We will repair, replace or refund the item, and we cover the return shipping cost for faulty or wrong items.
Batteries and recycling
Vape devices contain lithium batteries. Do not put them in household waste; take them to an electronic waste collection point.