Last updated: 12 November 2026
1. Who we are
The online store at royalsmoke.cy is operated by Cisales Trading LTD (registration number HE 431884, VAT CY10431884R), registered office Strovolou 77, Strovolos Center, Flat/Office 301, Strovolos 2018, Nicosia, Cyprus. Our store is at Agiou Andreou 117, Limassol 3036, Cyprus. To contact us, email info@royalsmoke.cy or call +357 99 870 857.
2. Adults only
Our products contain or are intended for use with nicotine and are sold only to adults aged 18 and over. By ordering you confirm you are 18 or older. We may request proof of age and may refuse or cancel any order where age cannot be confirmed.
3. Where we sell
We accept online orders for delivery within Cyprus only.
4. Products and information
We describe products as accurately as we can using manufacturer information. Images are for illustration; packaging may vary. Products sold are intended to comply with applicable EU and Cyprus rules for tobacco and related products.
5. Prices and payment
Prices are in euro and include VAT. Delivery charges are shown at checkout before you pay. Payment is made by card through our payment provider Viva.com. We do not receive or store your full card details.
6. Your order and our contract
After you place an order and the payment is completed, we send an order confirmation email. Our contract with you is formed when we send that email. Stock is updated daily from our store; if an item turns out to be unavailable after you order, we will contact you and refund that item in full.
7. Delivery
Delivery options, prices and times are described on our Delivery page.
8. Cancellations, returns and faulty goods
Your right of withdrawal, the items that cannot be returned once opened, and what happens if an item is faulty are described in our Returns & Refunds policy. Nothing in these terms affects your statutory rights.
9. Responsible use
Nicotine is an addictive substance. Keep products out of the reach of children and pets and follow the manufacturer’s instructions and our usage and safety guidance.
10. Liability
We are responsible for loss or damage that is a foreseeable result of our breaking these terms, to the extent provided by law. We do not exclude or limit liability where it would be unlawful to do so.
11. Personal data
We handle your personal data as described in our Privacy Policy and Cookie Policy.
12. Complaints and governing law
If you have a complaint, please contact us first so we can try to resolve it. You may also contact the Consumer Protection Service of the Republic of Cyprus. These terms are governed by the laws of the Republic of Cyprus.
13. Changes
We may update these terms. The version that applies to your order is the one published when you placed it.